With leadership in the test and automation industry since 1999, our team of experts, have backgrounds from top electronics, defense and manufacturing solution vendors.

Although we have seen a wide gamut of challenges we understand that your most challenging manufacturing problems are unique to you or have unique requirements for your products. We have an experienced staff with multiple disciplines that can relate your problem to solutions we have worked on before, but give you the custom solutions giving you an edge in solving your challenges. Let our experience work for you and get you to a better solution faster.


Working with ARC


For over a decade, ARC has been providing technical productivity solutions in automated test equipment (ATE) and torque assembly to a vast range of customers. Our team at ARC has the unique ability to analyze and fully understand the architecture of our customers’ technical product or manufacturing assembly. Our most successful functional test development and assembly solution efforts are the result of our existing and continuously growing expertise coupled with our ability to become as knowledgeable of the customer’s products as the customer’s own design engineers themselves. ARC is the only technical solution provider that blends these two critical needs.

Sales Process

You will work with an assigned account manager, or in some cases, an internal sales professional to help guide you through the quote and proposal process. If it is a standard product, or build-to-print project, those can usually be completed directly with the inside sales and applications team. If a new concept or custom project is required, the account manager and our application engineering team will first understand YOUR challenges and goals, and then create a technical solution proposal yielding both productivity and ROI. ARC sales team will submit a formal price proposal (either as a budgetary rough order of magnitude (ROM) or fixed price) and will discuss the solution so we can understand if it achieves all of your objectives. The proposal may contain concept models/drawings, technical details and sufficient software definition to allow ARC and you to successfully determine how the project implementation will unfold.

Project Manager

Upon award, ARC shall assign a single individual with the qualifications necessary to execute all program management (PM) functions specified in the statement of work. It is a collaboration with our customer and it is the responsibility of the customer point of contact to assist in planning, directing, and scheduling all tasks described in our project plan to ensure the tasks and milestones are successfully completed to meet program requirements. Customer has direct access to senior management sufficient to obtain the necessary resources for the program on a timely basis.

ARC shall submit a project schedule to the Buyer. As a minimum, the project schedule must include all deliverables as defined in this SOW. The project schedule and associated progress shall be discussed and updated as part of the weekly status reviews.

Meeting and Reviews

ARC shall host all design review (or technical interchange) meetings and supply regular project status reports throughout the duration of the project. The project reports shall highlight any schedule variances and any technical or schedule risks along with risk-mitigation actions items. Conference calls, virtual (GoTo) meetings, onsite visits (at ARC, or customer site), and emails are all leveraged methods of conveyance to ensure project deadlines and implementation are successfully met.


During the design and manufacturing process, ARC follows quality processes during your project phases and has strict inspection and quality standards to meet your needs and to ensure your project is delivered right the first time. To view our quality statement click here: ARC’s Quality Policy

ARC is ISO 9001:2015 registered.

Meet the ARC Leadership Team

As a veteran-owned business, ARC takes great pride in the relationships we have forged and solutions we are delivering for our customers.

Our leadership team is driven by you – we serve you, and we want to hear from you to make our solution and service oriented approach to problem solving work for you.

Garrett Partridge


ARC has grown significantly over the years, expanding our capabilities and support for our customers. Garrett previously worked with ARC from 2009 to 2018.  He was our Operational Director during our largest growth period.  Throughout his time here his responsibilities quickly increased, helping ARC expand our technical and operational capability.  He has intimate knowledge of our operations, people, products, and vision.

Garrett most recently comes with professional director-level experience from GEFRAN, a global corporation specializing in precision measurement and automation control equipment. He was responsible for the entire North America Operations team including Production, Purchasing, Logistics, Technical Support, and Customer Support.  During his time, he completely overhauled the customer support process to improve the customer experience, including the design and implementation a real-time customer portal, improved customer response time, reduced lead times, and expanded local production with the addition of a new facility.  Most recently he developed a strategy for inventory control during the pandemic to ensure adequate supply of material and reduced lead times despite significant material supply challenges. His experience with international product development, customer-centric focus, and LEAN manufacturing are critical to expanding ARC’s efficiency and global reach.

Rob Nichols

CFO and Chairman of the Board

Rob has been a valued leader with ARC since 2002, joining as a systems engineer and then growing to VP of engineering, Sr. Program Manager, CEO and eventually Chairman of the Board. Rob moved into the CEO role in 2015 and was a visionary to lead our company in developing sophisticated productivity solutions in the areas of torque, assembly, test and automation. Rob has been a key facilitator in sales, manufacturing and finance teams to make ARC successful. In 2021, Rob accepted a new role as Chairman of the Board. In this new position, Rob has been able to expand his global strategic contribution, as well as provide strategic finance through his continued role as CFO within the organization.

Richard Nie

Director of Business Development and Marketing

Rick started at ARC in 2021 as the Business Development Manager and quickly rose to become the Director of Business Development and Marketing. In this role, he leads the business development team to develop new relationships with customers and potential partners. In his time at ARC, Rick has developed strategic partnerships in tooling, automation, and obsolescence mitigation.  He has developed a relationship with Secure Components to use their RAS service, which helps both ARC and its customers predict obsolescence and solve issues related to DMSMS. Prior to working at ARC, Rick held engineering, sales, and executive positions at other companies.  Together with another engineer, he founded a business that manufactured shock and vibration isolators which was sold in 2014.  Rick brings a wealth of experience and an optimistic enthusiasm to ARC that is unmatched.

Ashley Gillam

Test Traditional Business Unit Director

Ashley joined ARC in 2022 as Director of Test Traditional Business Unit. With over 15 years working in Aerospace, Space & Defense Manufacturing Industry, she has effectively led the development and sale of highly engineered electrical & mechanical hardware and software systems driving Market-Share, Revenue & Profit Generation. Prior to working at ARC, Ashley working at many prestigious companies managing key customer accounts in excess of $9M, developing sound win strategies for capturing new business, and even overhauling entire marketing strategies for key business units. Her strong background in Business Development, Market Strategy, Marketing, Account Management, Program Management and Process Improvement is a great contribution to the growth of ARC’s Test Traditional Business Unit.

Allan Baldvins

Quality/Contracts Consultant

Allan has led ARC in various roles in Quality, Engineering and Manufacturing. Allan is also a veteran of the US Navy. He is currently supporting Quality with ISO9001:2015 and Sales with contracts

Ken Collins

Lead Technical Consultant

Ken has worked in many industries, first at Raytheon, assisting with creating depot repair solutions, then with IE Test back in the late 1990s. Joining ARC in 2002, Ken has led many of ARC’s engineering efforts for depot repair solutions and in creating the MSAT (Mixed Signal Automated Test) platform that has been adopted in both depot repair and in critical circuit card testing applications. Ken was President of ARC from 2008 to 2015, and most recently Ken has taken Engineering lead on critical architectures for our Digital System X (DSX) platform to quickly enable technology replacement by using modern FPGA architecture being at the core of both test and embedded designs.

John Pimental

Operations Consultant

John has led ARC in various roles and was President of the company through 2008. John, also a veteran, is currently supporting our manufacturing operations, working closely with sales, production support and manufacturing, to help drive successful manufacturing out of ARC.

Jennifer Ouellette

Human Resource Manager

Jenn joined ARC in 2018 as our Human Resources Manager. Since then she has dedicated herself to serving the company and its employees, prioritizing making ARC a fantastic place to work. In the past year alone, Jenn has found ARC a new broker, a new KRIS system and found its employees a new 401k provider. On her free time, Jenn volunteers as fundraising coordinator for the non-profit Derry Demons, a youth football and cheer organization. She also loves camping with her family throughout New England.

Kyle Murphy

Director of Operations

Kyle has been with ARC since 2011 and has held many titles beginning with hardware engineer, followed by applications engineer, next production project manager, and most recently production manager for the last five years. During his production manager tenure, he oversaw the entire production department, along with logistics and purchasing. As the Director of Operations Kyle shall now oversee operations as whole, leading production, manufacturing engineering and materials management. Kyle has developed a thorough knowledge base of ARC’s operational and quality directives using his vast background spanning engineering, sales, and production.

Kyle’s mission for materials is to efficiently procure goods and services at the best value through strategic sourcing, just-in-time purchasing, and vendor management that meet or exceed customer expectations that are of the highest quality possible and delivered on time through our highly skilled and dedicated employees, process control, and refinement. One of his main passions is to be as efficient as possible without sacrificing quality or delivery. This is achieved by working continuously on improvement throughout operations. Through Kyle’s development, the company has taken significant strides forward in identifying the sources of waste and then the methodology for eliminating that waste and keeping it out of our operations.


How Can Our Flexible Approach Help You?

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